I’m not a big fan of Dell, buy hey, the organization where I work like it so much that I don’t bother about Dell anymore. I mean, I can’t deny that their service is top notch: for enterprise level. How about consumer level?

Well, I got my 3 months HP desktop. So far I don’t have ANY problem with it. It just superb, until 2 days ago… Well its not actually a big problem. The thing is that I often have a warning dialog box whenever I copy a video file (mpg, mpeg) then my explorer will crash. After several HP Update and Windows Vista Report Problem and Solutions, my Windows Vista told me its about my ViiV processor, clicking the link, it direct me to HP update file. When I run the update, it says my system doesn’t meet the requirement. It really **** me off! Oh ok I think its time to try HP Support.

Cool they have online one-to-one chat with their technical staff. After giving my desktop model, I was handle by one of their staff promptly. After several chat, they immediately give me various option, e.g. talk to my regional support (Singapore), hardware replacement (Australia), etc. But since its only minor stuff, they recommend me just to fix the update by going to proper site.

Oh yea, I don’t have to search for the site, they gave my direct link to it, so that I just can download and install it. They even insist me to keep on the chat box while I installed my update. After confirming that my problem is gone, then they thank me and its ok to close the window, leaving me with a huge smile Problem solved within 10 minutes. Now that’s a World Class Service!

Last 5 posts by RiM3Y

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